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We are committed to providing products that will exceed your expectations. If you are not completely satisfied, the Aligned as Designed Cane or any other Aligned as Designed branded products that are purchased from alignedasdesigned.com may be returned within 14 days of receipt for a full refund; return postage is the responsibility of the customer. If a defective or incorrect product is shipped then Aligned as Designed will arrange for return shipping and cover expenses. For more information or to begin a return please contact Customer Service.